Maximizing patient completion rates for remote assessments

Ensuring that patients complete their cognitive assessments is critical to gathering meaningful clinical insights. While in-clinic assessments remain the most reliable method for completion, remote assessments offer flexibility and convenience for both patients and providers. To help support high completion rates in remote settings, consider the following best practices:

Set Expectations Before Sending

Patients are more likely to complete their assessments when they understand why they're being asked to do so. Take a moment during your clinical interaction to introduce the purpose of cognitive assessment and how the results will contribute to their care plan. This builds buy-in and frames the task as clinically valuable, rather than optional or administrative.

Refer to the Preparing Patients Guide for recommended talking points and simple ways to introduce Creyos Health assessments.

Practical Tips to Improve Compliance

Implement these strategies to boost response rates and minimize the need for manual follow-up:

• Personalized Messaging
  Send a customized email to your patients along with the assessment link. Consider using a friendly, practice-branded template that reinforces the importance of completion and outlines what they can expect.

• Automated Email Reminders
  Enable automated reminders to prompt patients at regular intervals (24 hours, 48 hours, and 7 days post-send). These reminders are built into the platform and reduce the burden of manual follow-up.

• Flexible Assessment Design
  Consider shortening the protocol if appropriate. For example, instead of assigning the full 12-task battery at once, break the assessment into two shorter sessions (e.g., two 20-minute blocks). This makes the task more approachable and reduces dropout due to time constraints.

Additional Support

Additionally, please refer to our article Promoting patient compliance and assessment completion rates for more information.

For more tips and real-world strategies, visit our blog post:
How to Increase Compliance with Remote Cognitive Assessment

With the right approach, remote cognitive testing can remain just as effective and clinically impactful as in-person assessment—while offering greater convenience for your patients.